Frequently Asked Questions & Customer Information

Welcome to Eurovision-DVD.com. Below you will find answers to some of the most common questions from new and existing customers.

What do you sell?

Eurovision-DVD.com offers DVDs, Blu-rays, CDs, digital downloads and a small selection of memorabilia related to the Eurovision Song Contest, national finals, Festival di Sanremo, artists, concerts and television programmes.

Many DVDs, Blu-rays and CDs are produced on a made-to-order basis.

Is Eurovision-DVD.com a serious and established webshop?

Yes. Eurovision-DVD.com has been serving Eurovision fans and collectors since 2007 and is operated by a Eurovision fan and collector with decades of experience.

How do I place an order?

Browse the catalogue and add the products you would like to purchase to your shopping cart.

When you are ready, proceed to the PayPal checkout and complete your payment securely.

How can I pay?

All payments are processed securely through PayPal.

Do I need a PayPal account?

No. You do not need a PayPal account to place an order.

In many countries, PayPal allows customers to pay securely using a credit or debit card without creating a PayPal account.

Do you ship internationally?

Yes. Eurovision-DVD.com ships worldwide.

What are the shipping costs?

€5.95 for orders under €25.00
€7.95 for orders between €25.00 and €99.99
€4.95 for orders between €100.00 and €199.99
€1.00 for orders of €200.00 or more

How long does delivery take?

Digital downloads are normally delivered within 1 to 7 days.

Physical products are usually shipped within 1 to 2 weeks after payment has been received, although many orders are dispatched sooner.

What is the difference between DVD, Blu-ray, CD and digital downloads?

DVD and Blu-ray products contain video recordings.

Blu-ray discs generally offer higher picture quality when the source material allows it.

CD products contain audio recordings only.

Digital downloads are delivered electronically and do not require shipping, but comes with a delivery fee.

Please note that the quality of historical recordings varies depending on the original source material and the age of the programme.

Are your products new or used?

Many DVDs, Blu-rays and CDs are newly produced on a made-to-order basis.

The Pre-Owned and Official Releases sections contain original products that may be new or previously owned. Product descriptions will indicate this where relevant.

Are these official releases?

Most products offered by Eurovision-DVD.com are fan-produced collector editions created to help preserve and share Eurovision history.

Official products are listed separately in the Official Releases section.

What languages are used on the products?

The webshop is presented in English.

Programme content is presented in its original language or languages, depending on the country and broadcast.

Songs are naturally performed in their original languages.

Why are some recordings not available on YouTube or streaming services?

Many Eurovision-related programmes, national finals, television specials and historical recordings have never been officially released online. Others may disappear due to copyright claims, licensing changes or the removal of channels and accounts.

While YouTube and streaming services are excellent tools for discovering music and performances, they should not be viewed as permanent archives. Content that is available today may not necessarily be available tomorrow.

For many Eurovision fans and collectors, preserving recordings is about safeguarding an important part of television and music history. Eurovision-DVD.com was created to help keep those memories and performances available for future generations of fans.

What if I cannot find the recording I am looking for?

Please contact us at eurovisiondvdcom@gmail.com. We may be able to help locate a specific Eurovision, national final or related recording.

Can I request a recording that is not currently listed?

Yes. Eurovision-DVD.com continues to expand its catalogue.

If you are looking for a specific Eurovision Song Contest, national final, artist performance, television special or concert that is not currently listed, please contact us. We may already have it available or be able to add it in the future.

Do you buy or trade recordings?

Yes. We are always interested in acquiring recordings that are missing from our archive, as well as improved or newly digitised versions of material we already have.

Particular areas of interest include national finals, international finals, television specials, concerts and related Eurovision material.

If you have recordings that may be of interest, please contact us at eurovisiondvdcom@gmail.com.

Depending on the material, we may be interested in a trade, purchase or other arrangement.

Help Preserve Eurovision History

We are always looking for new contacts who can help us preserve and expand our Eurovision archive.

We are particularly interested in original broadcast recordings, high quality digital transfers and improved versions of existing recordings.

Whenever possible, we prefer recordings sourced directly from original broadcasts or master-quality recordings. Material obtained from YouTube or other online video platforms is generally not required.

We are especially interested in:

National finals from all participating countries
International Eurovision broadcasts from national broadcasters
Improved quality recordings from the 1980s, 1990s and early 2000s
Rare television specials and Eurovision-related programmes
High quality recordings of historical UK and Maltese national finals

If you have material that may be of interest, please contact us at eurovisiondvdcom@gmail.com.

Please let us know what recordings you have available and whether you would prefer to exchange material, sell recordings or simply contribute to preserving Eurovision history.

We look forward to hearing from fellow collectors and Eurovision fans around the world.

How can I contact Eurovision-DVD.com?

You can contact us by email:

eurovisiondvdcom@gmail.com

What happens if my order is damaged during shipping?

If your order arrives damaged, please contact us and include photographs of both the packaging and the damaged item.

For unique items such as official releases, pre-owned products and memorabilia, replacement copies may not always be available.

Customers should first contact their local postal service and register a damage claim where applicable.

Eurovision-DVD.com will then work with the customer to find the best possible solution.

About Eurovision-DVD.com

Eurovision-DVD.com was founded in 2007 by a Eurovision fan and collector.

Having followed the Eurovision Song Contest since childhood and collected Eurovision recordings since the 1980s, the goal has always been to help preserve Eurovision history and make rare recordings available to fellow fans.

This website is created by fans, for fans.